Libraries
 
Contact Information
  
last updated: 1/31/2013

Acquisitions: Document Delivery Services Interlibrary lending policies

 INTERLIBRARY LENDING POLICIES

We provide interlibrary lending services to libraries and other agencies.  Individuals may contact their nearest library to request from us.  Those affiliated with Indiana University may go to the following URL to place a borrowing request:  https://www.dds.iub.edu/illiad/logon.html.

Frequently Asked Questions:

  1. How do I check your web catalog?
  2. What type of material will not circulate?
  3. How can I place requests?
  4. What is your turnaround time?
  5. What are your charges for filling a request?
  6. Do you send items via Odyssey, Ariel and Email?
  7. Do you have RUSH service?
  8. Do you charge for postage?
  9. How do you bill?
  10. How do I pay a bill?
  11. How do I pay for an unreturned book?
  12. Where do I return a book or other returnable?
  13. Who can I contact for …?
  14. When are you open?

1. How do I check your web catalog?

Go to http://www.iucat.iu.edu/authenticate.cgi?status=start.  It is also accessible from the Libraries home page (http://www.libraries.iub.edu/) and click on the IUCAT button.

<< top of page

2. What type of material will not circulate?

Reference, Reserves, journal/serial, print newspapers, indexes, dictionaries and newspapers.  Other types/locations may apply.

<< top of page

3. How can I place requests?

OCLC:         IUL

Web Form:   Books or Articles (http://www.libraries.iub.edu/index.php?pageId=7498)

E-mail:           libils@indiana.edu

FAX:            (812) 855-8229

Lending Web Page:  http://www.libraries.iub.edu/index.php?pageId=7498

ALA forms via mail to:

Document Delivery Services
Indiana University Libraries
1320 E. 10th Street
Bloomington, IN 47405
Ariel 129.79.35.71
No telephone requests are accepted.

<< top of page

4. What is your turnaround time?

We usually ship within 48 hours (2 business days).

<< top of page

5. What are your charges for filling a request?

Out-of-State loan and photocopy requests:  $15.00 invoice or $12.00 IFM

International: $30.00 invoice or $27.00 IFM

<< top of page

6. Do you send items via Ariel, Odyssey and Email?

Yes, we send articles to any Ariel IP address, Odyssey address or email address listed on the request for an additional $5.00 fee. 

<< top of page

7. Do you have RUSH service?

Yes, it is available.  We will fill within 24 hours (M-F) of receiving the request. We accept requests via fax (812) 855-8229.   Add $10.00 to cost.

<< top of page

8. Do you charge for postage?

U.S. Loans:  We send loaned items via U.S. mail at Media Rate and incorporate the cost of this postage into the request fee.  If the request states the item should be sent U.S. First Class or courier, a $5.00 fee is added (for each additional volume).  If you request that your Federal Express (Fed Ex) or United Parcel Service (UPS) be billed, the Borrowing library's Fed Ex/UPS billing number must be listed. 

U.S. Photocopies:  All mailed photocopies are sent First Class Mail and the cost of postage is included in the request fee.

International:  All international mail is sent Air Mail and the cost of the first volume is included in the request fee.  An additional Air Mail postage fee of $15.00 is added for each additional volume.

<< top of page

9. How do you bill?

We prefer OCLC Internal Fee Management (IFM).  We also invoice monthly.  If IFM is requested but fails to transfer, payment must be made through an invoice.

<< top of page

10. How do I pay a bill?

We prefer the use of OCLC's Internal Fee Management (IFM).  We accept checks, money orders, and credit cards for invoices from U.S. libraries.  We will accept IFLA vouchers from libraries outside of the United States.   Remittance should be sent to:

Indiana University Libraries
Document Delivery Services – AR
1320 E. 10th Street
Bloomington, IN 47405-3907

<< top of page

11. How do I pay for an unreturned book?

Send your remittance to the above address after you receive the bill.

<< top of page

12. Where do I return a book or other returnable?

Document Delivery services
Indiana University Libraries
1320 E. 10th Street
Bloomington, IN 47405

13. Who can I contact for …? 

Inquiries and overdue notices:    Elvis Nelson, (812) 855-7341, libils@indiana.edu
Billing Information or 
Replacement Fee:
Amy Thomas (812) 855-3141, libils@indiana.edu
Odyssey and Ariel requests: Anthony Feschyn, (812) 855-1627, libils@indiana.edu
Lending Supervisor:      Jane Goldsmith, (812) 855-1627, libils@indiana.edu

Head, Document Delivery Services

Rita Rogers, (812) 855-4397, rogersr@indiana.edu

<< top of page

14. When are you open?

We conduct business Monday – Friday, 8:00 a.m.-5:00 p.m. Eastern except Holidays.

 << top of page



last updated: 1/31/2013