Acquisitions: Document Delivery Services Interlibrary lending policies

1. How do I check your web catalog?

Go to http://www.iucat.iu.edu/authenticate.cgi?status=start.  It is also accessible from the Libraries home page (http://www.libraries.iub.edu/) and click on the IUCAT button.

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2. What type of material will not circulate?

Reference, Reserves, journal/serial, print newspapers, indexes, dictionaries and newspapers.  Other types/locations may apply.

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3. How can I place requests?

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4. What is your turnaround time?

We usually ship within 48 hours (2 business days).

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5. What are your charges for filling a request?

Out-of-State loan and photocopy requests:  $15.00 invoice or $12.00 IFM

International: $30.00 invoice or $27.00 IFM

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6. Do you send items via Ariel, Odyssey and Email?

Yes, we send articles to any Ariel IP address, Odyssey address or email address listed on the request for an additional $5.00 fee. 

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7. Do you have RUSH service?

Yes, it is available.  We will fill within 24 hours (M-F) of receiving the request. We accept requests via fax (812) 855-8229.   Add $10.00 to cost.

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8. Do you charge for postage?

U.S. Loans:  We send loaned items via U.S. mail at Media Rate and incorporate the cost of this postage into the request fee.  If the request states the item should be sent U.S. First Class or courier, a $5.00 fee is added (for each additional volume).  If you request that your Federal Express (Fed Ex) or United Parcel Service (UPS) be billed, the Borrowing library's Fed Ex/UPS billing number must be listed. 

U.S. Photocopies:  All mailed photocopies are sent First Class Mail and the cost of postage is included in the request fee.

International:  All international mail is sent Air Mail and the cost of the first volume is included in the request fee.  An additional Air Mail postage fee of $15.00 is added for each additional volume.

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9. How do you bill?

We prefer OCLC Internal Fee Management (IFM).  We also invoice monthly.  If IFM is requested but fails to transfer, payment must be made through an invoice.

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10. How do I pay a bill?

We prefer the use of OCLC's Internal Fee Management (IFM).  We accept checks, money orders, and credit cards for invoices from U.S. libraries.  We will accept IFLA vouchers from libraries outside of the United States.   Remittance should be sent to:

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11. How do I pay for an unreturned book?

Send your remittance to the above address after you receive the bill.

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12. Where do I return a book or other returnable?

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13. Who can I contact for …? 

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14. When are you open?

We conduct business Monday – Friday, 8:00 a.m.-5:00 p.m. Eastern except Holidays.

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