Frequently Asked Questions

Reference Department FAQ

The Reference Department FAQ contains answers to many of the questions asked at the reference desks in person, by telephone, email, and chat.

Knowledge Base

The Knowledge Base was created and kept up to date by University Information Technology Services (UITS) Knowledge Management Team.  Use this to search for information about IU technology related topics as well as non-technology questions that UITS support center staff have answered.

Library-related answers include:

At IUB and IUPUI, what should I do if I'm having difficulty accessing library resources?

At IUB, in the Wells Library, where can I study with a group of people?

What is a Hoosier, by Jeffrey Graf. 

Like barnacles, a thick crust of speculation has gathered over the word "Hoosier" to explain the origin of Indiana's nickname.